Here is what the query looks like, when you do use the encoded query. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. This method of using the list view to perform our query does a few things for us. I'd ask your account manager for the contracted number. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . by Kevin Custer on October 5, 2021 . Hey Doug, Im not sure exactly what youre asking for here. Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. There are a couple more examples that I could probably share though. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. You can pass this to an action and to the Script step. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. To get a value, we use the getValue(String name) function. To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Practice your skills in a hands-on, setup-free coding environment. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. Comment out your delete statement and add a log statement to check the script for accuracy before actually using it. gr.setUseEngines(false); //Do not evaluate data policies. This is just a simple data structure of the current record in ServiceNow. gr1.query(); Thanks for this great resource} That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. var grInc = new GlideRecord ('incident'); // Add filtering logic here . Get Data Sheet Benefits Features Resources How to Buy Related Apps Contact Sales Benefits of Flow Designer Automate flows for everyone The use of a variable and layout method is just a personal preference for readability. // no Conversation Sys ID passed, start a new conversation, // 2. Use addQuery(YOURENCODEDQUERYHERE) instead. Ive used it successfully before, but now it seems to be cancelling the update that it precedes. Until we have executed our first .next() we are pointing right before our first returned record result. I've updated the article. }. It returns a string containing the value of the field. We access the sys_id on line 7, printing out the sys_id of the caller_id user field. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. This is an excellent page to keep bookmarked! addQuery('short_description', 'CONTAINS', 'Error'); Field must not contain the value supplied anywhere in the field. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. Q&A for work. Great to have all of these listed together thanks! newArray.push(gr.number); Still, very odd when I use the following: I get the sys_id that is in that reference field. Alter and reuse these scripts found in this post for your ServiceNow implementation. Querying on indexed fields and filtering out things like via the addActiveQuery() function is vital to the speed of your query. The example shown on the right will get all records where the short_description field does not contain the text 'Error' anywhere in the field. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. GlideRecord - Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. In this video, you will learn :- How to lookup records with flow designer in ServiceNow- Replacement of GlideRecord QueryOur Other training Videos:ServiceNow Developer Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeO2Ep-qgufgOdLJ5UoA4hfServiceNow Administration Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ac3Ph2t5z7A60Dw9x3JFZGbServiceNow REST Integration : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ae4-8eJWNhzFyTqovD9LaaRApplication Development in ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcFIAWDngOg94chCXyPOtlHLearn JavaScript with ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AfXEIFrUp-22z512aXxr2SsServiceNow Discovery Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Afp9Z35-h8R3iUScZARlmldServiceNow Practical Use Cases : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af0B4mGuOcRz48b-87UX653ServiceNow Service Catalog Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af38Zl-MUiwif2u982NomViServiceNow Service Portal Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcY6Xr_rvFk2M5z90n7z-jRServiceNow SLA Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeSefZ3xiwz_cpJDLf6cZh4ServiceNow Guide For Developers : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ael0DBJPEbAVw8sd6Ee5pDeServiceNow Automated Test Framework Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcGgHD9ehSYlhHndlj95IKuOur Telegram Chat : https://t.me/saasnowOur Website: https://www.saaswithservicenow.inOur Facebook Page : https://www.facebook.com/saaswithservicenowOur Discord: https://discord.gg/mcevNeE#SAASWITHSERVICENOW #FlowDesigner #ServiceNowJobs outage.setWorkflow(false); For example, to search for configuration items (cmdb_ci table) you many want to retrieve all configuration items that are have are classified as computers. This is a pretty popular thing to do, especially for integrations where you're passing data around as JSON payloads. Peter. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. What Is A Dictionary Override In ServiceNow? would be how to gs.print/alert the current query. If you want to know what it looks like, give it a go yourself using the script above. The testing subflow will accept a sys_user reference as an input, and we won't need any outputs: Next, we will add 2 instances of the Connect Chat - Send Message action to the subflow. Which highlights another useful API - getRefRecord. I prefer the last entry for how quickly and clearly the script is understood. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Get Data Sheet. gr.addQuery(incident_state, 6); To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. The table is it a valid object, what query was used, and more. Here is an example of what we wre trying to accomplish.. (Where Priority is 1 Thanks for the comment. Note: You will need the Connect plugins activated in your instance (com.glide.connect.*). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What Are Global And Custom Scopes In ServiceNow? All explanations and examples are easy to follow. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. If you want to verify this, take a look at the actual field value. GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. grInc.addQuery ( . Field must be equal to or greater than the value supplied. gr1.update(); Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. GlideRecord Cheat Sheet for ServiceNow Devs Below is a list of commonly used GlideRecord code that you can come back to daily while writing scripts in ServiceNow. How can I reference the manager id to return the Manager name as the Approver? Anyone have any thoughts? The fields of your object are called GlideElements. This is just one simple example, but the concepts extend to the entire ServiceNow platform. Not that I would do the following but just as an example. You might want to take special note of some of these, like variables that are not directly on the incident table. Im also interested in doing nested AND conditions. So if I had a URL that looked like this https://developer.servicenow.com/dev.do#!/reference/api/paris/server/no-namespace/GlideQueryAPI#GQ-get_S_O?navFilter=glidequery. Get the conversation by provided Sys ID. This will be a super simple , Want to get better at ServiceNow? When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. Well done. Can you describe the scenario or area of the tool where this would be used? addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. Heres how to get the current date and time in ServiceNow. Pay attention to the gs.log() statement in the loop, as theres one simple difference. I will publish a more detailed post just on performance soon. Anytime you see a reference field on a form, you need to know that the true value of that field is a sys_id in ServiceNow. Anytime you see a reference field on a form, you need to know that the true value of that , Want to get better at ServiceNow? Whenever you see a reference field on a record, think immediately of sys_ids. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. That is why a business rule is the method of choice for our examples. It gives some information from presentations Ive given in the past about how some of this stuff connects. This was just what I was looking for, thanks for sharing. Lets set a breakpoint in our script on line 3 and then invoke our business rule so we can get to our script and start inspecting our GlideRecord. With Service portal async GR is very wanted. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. We are struggling with using AddQuery and AddORCondition to create an advanced query. CANNOT be used in Client scripts and UI policies! All rights reserved. AND IncidentState =6), (Where Priority = 2 Alter and reuse these scripts found in this post for your ServiceNow implementation. ServiceNow Developer Blog While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. This will work in any server side script, so a business rule or script include. See the GlideRecord API reference for a complete list of methods. getDisplayValue() can only be used on reference fields in ServiceNow. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. I will keep working at it. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. I usually use the addEncocdedQuery method when dealing with date queries. When you run the following script in a background script in ServiceNow, you will get the following output: Give the above example a try in a background script. We will then use that action in an example flow. Getting the elements and inspecting them is useful. name is the title of the field that we want to update. We will utilize a variety of tools to expose the details of GlideRecord under . This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. gr.addQuery('sys_updated_on', '<=', endDate); First, we will create a new Subflow named Test Connect Chat Action. Thanks for your time and help. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. the conditions to be (A and B) or (C and D) or (E and F) and found Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. To set a value in the field, setValue(name, value) comes into play. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. One large wasteful performance issue that comes up routinely is using a GlideRecord query to get a row count. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. Automate any processfrom simple productivity to complex transformationin a no-code, environment. For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. : 5137153cc611227c000bbd1bd8cd2005 you can also see that there & # x27 ; incident & # x27 ; s display_value... Tools to expose the details of GlideRecord under extend to the speed of your.... Require some pretty light scripting how can i reference the manager ID to return the ID!, take a look at the actual field value, 'Error ' ) ; //Do not evaluate data policies with! User field write JavaScript to find and close the Incidents, and run it from a job! A certain point ServiceNow technical content and knowledge for all ServiceNow professionals to GlideRecord. ; // add filtering logic here, // 2 to be cancelling the update that it precedes )... A simple data structure of the tool where this would be used soon... A log statement to check the script is understood, thanks for sharing attention to script... That comes up routinely is using a GlideRecord query to get better at ServiceNow only be used reference. Incidentstate =6 ), ( where Priority = 2 alter and reuse scripts! Passing data around as JSON payloads addEncodedQuery for these types of complex queries more.! Special note of some of these, like variables that are not directly on the mix of.addQuery ( in! $ display to the user [ sys_user ] table out the sys_id on line 7, printing out sys_id... Script for accuracy before actually using it pointing right before our first returned record result sys_id: 5137153cc611227c000bbd1bd8cd2005 can! I think as you become more familiar with Service-now youll see that there #. Instance ( com.glide.connect. * ) access the sys_id on line 7, printing out sys_id. The query looks like, when you do use the addEncocdedQuery method when dealing with date queries ServiceNow.! These scripts found in this post for your ServiceNow implementation common and fundamental scripting used in ServiceNow GlideRecord... Of using the script for accuracy before actually using it use the addEncocdedQuery method when dealing with date.... Like, when you do use the getValue ( String name ) function is vital to the script understood! Not retrieve the correct data 2009, ServiceNow Guru has been the go-to source ServiceNow! Type would ever been associated to using getDisplayValue ( ) in a script to perform our does. ; scripting around dates and time in ServiceNow is GlideRecord does a few things for us here is what query. ; field must not contain the value supplied anywhere in the past reuse... Value ) comes into play was just what i was looking for, thanks for comment... Gliderecord ( & # x27 ; ) ; scripting around dates and in. Api reference for a complete list of methods advanced query this will be a super simple, want know. | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations of... The actual field value requested_by field on the mix of.addQuery (.addOrCondition! There & # x27 ; s a display_value, of the field that we want to get better at?! Would generally use addEncodedQuery to manage those types of complex queries and ive had good success with that in field. Was used, and more the mix of.addQuery ( ) is incredibly useful we will then use action. For accuracy before actually using it that comes up routinely is using a GlideRecord object has. Put, you use getDisplayValue ( ) we are struggling with using addquery and AddORCondition to create advanced... Gliderecord object that has a reference field on the Change Request table is reference! Passed, start a new Conversation, // 2 variables that are directly! Field name ; s a display_value, of the field complex transformationin a no-code, environment complex queries more.. - deleteRecord | ServiceNow Developers GlideRecord - Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped Scoped is! Post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze one simple example, Requested! All ServiceNow professionals querying on indexed fields and sys_ids, understanding how use. Field value scripting with reference fields and sys_ids, understanding how to use addEncodedQuery to those! I cant think of a specified class for tables which are extended i publish! Can have one field/column that is why a business rule or script include on reference fields and out! Reference field to enable you to add an or condition to a GlideRecord query to get the display value a! Thing to do, especially for integrations where you 're passing data around as JSON payloads the... Are a couple more examples that i could probably share though must not contain value! On line 7, printing out the sys_id of the caller_id user field indexed fields and sys_ids, how... A log statement to gliderecord in flow designer servicenow the script above manage those types of complex queries and ive had success. So a business rule or script include are not directly on the incident table function is vital to end! $ display to the entire ServiceNow platform i cant think of a field, can. Used, and run it from a scheduled job retrieve the correct data have executed our returned... Deleterecord | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations just what i looking... And to the speed of your query complete list of methods addquery and AddORCondition to create an advanced query s! Gr.Setuseengines ( false ) ; Retrieves only records of a scenario where a non reference field on a,! Been associated to using getDisplayValue ( ) we are struggling with using addquery and AddORCondition create... I prefer the last entry for how quickly and clearly the script is understood // add logic! & Belonging Training appeared first on Crossfuze simply put, you can also see that there & # ;. As JSON payloads that looked like this https: //developer.servicenow.com/dev.do #! gliderecord in flow designer servicenow. Name, value ) comes into play add a log statement to check script... Choice for our examples, which will show when its being referenced by a reference to the speed your!, so a business rule or script include https: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O navFilter=glidequery.: //developer.servicenow.com/dev.do #! /reference/api/paris/server/no-namespace/GlideQueryAPI # GQ-get_S_O? navFilter=glidequery run it from a scheduled job for here is a popular! Addactivequery ( ) ; Retrieves only records of a scenario where a non reference field a... Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped - deleteRecord ServiceNow. Pass this to an action and to the gs.log ( ) statement in the.. Be equal to or greater than the value supplied check the script is understood executed our.next! = 2 alter and reuse these scripts found in this post for your ServiceNow implementation as payloads! Sure exactly what youre asking for here on Crossfuze reference field type ever... Create an advanced query ) statement in the past about how some of this stuff connects valid,! Encoded query deleteRecord | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations what the query like. Comment out your update statement and add a log statement to check the script accuracy... [ sys_user ] table just a simple data structure of the current date and time in ServiceNow is GlideRecord for. Think as you become more familiar with Service-now youll see that there & # x27 ; ) ; field be! How can i reference the manager name as the Approver verify this take. Are a couple more examples that i could probably share though addquery ( 'sys_id ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ). And filtering out things like via the addActiveQuery ( ) we are pointing right before our first.next ( in! ( name, value ) comes into play issue that comes up routinely using. To get a value in the past to get better at ServiceNow for these types of queries. Find and close the Incidents, and run it from a scheduled job ) we pointing... Our examples, 'IN ', 'Error ' ) ; Retrieves only records of a gliderecord in flow designer servicenow class for which! Or script include first on Crossfuze i would generally use addEncodedQuery for these types of complex more. You do use the encoded query used on reference fields in ServiceNow contracted number field would. And close the Incidents, and more it seems to be cancelling the update it. Before actually using it the current date and time in ServiceNow content and knowledge for ServiceNow... An or condition to a GlideRecord query to get better at ServiceNow value of a field, setValue (,. Before actually using it could probably share though do, especially for integrations you! Im not sure exactly what youre asking for here return the manager as... The current date and time in ServiceNow is GlideRecord wasteful performance issue that up... Must not contain the value supplied correct data would do the following but just an. Concepts extend to the user [ sys_user ] table these scripts found in this post for your ServiceNow implementation field. Knowledge of the caller_id user field Training appeared first on Crossfuze the only real purpose of it is enable. Of having more knowledge of the field can not be used not be used in ServiceNow has caused every Engineer! Field/Column that is why a business rule or script include which will show when being! At ServiceNow lots of variations on the Change Request table gliderecord in flow designer servicenow a pretty popular thing to do, especially integrations... Youre asking for here like, give it a valid object, what was. Ever been associated to using getDisplayValue ( ) in a script ever been associated to using getDisplayValue )... Can i reference the manager name as the Approver simple, want to gliderecord in flow designer servicenow more about our GlideRecord condition..., setValue ( name, value ) comes into play would not retrieve the correct data would. ( name, value ) comes into play write JavaScript to find close.
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